New Era in Aftermarket Under Way
Industry Adapts to More Competition, Customer Expectations, Advanced Components
Outside of brakes and oil changes, service in the aftermarket has largely operated as “fix as fail,” but that era is fading. Instead, more trucks have connected components and telematics, which means preventive maintenance is becoming the new norm. That is pushing the aftermarket to know when a truck is coming in, what part it needs and to get it to the service provider at the right time and right price, industry experts said....
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