Driving Asset Performance With SRM
Managing over 200 service events daily for 900 trucks at 24 locations in six states meant Bruckner Leasing had to improve its ability to manage service and repairs to reduce downtime for customers. Find out how Decisiv made that happen.
Today, Bruckner Leasing Company is reducing downtime and lowering costs with Decisiv Service Relationship Management (SRM) by using the solution to revolutionize the way it manages service events for all of its leased assets.
The Decisiv platform streamlines communication between Bruckner Leasing and fleets, service locations, and OEMs, and pulls together repair and service information to improve uptime, lower operating costs, and enhance business processes and customer satisfaction.
SRM improves their ability to manage routine service and repairs without taking significant amounts of time using phones, voicemail, faxes, and email. The Decisiv solution unifies their service supply chain to ensure consistent network-wide service delivery, create and strengthen customer relationships, reduce warranty and support costs, and lower goodwill expenses.
“One of the advantages of utilizing the Decisiv platform is that we are more proactive,” says Damien Finger, Corporate Leasing Manager at Bruckner Leasing Company. “When we see potential for additional downtime, for example, we’re able to work with the customer and make arrangements for them to be up and running so they can continue to be successful. For any leasing company, communication is the key; with Decisiv, it is where we see the biggest improvement in our operation, and it’s what really sets us apart from the competition.”
At Bruckner Leasing and elsewhere, Decisiv SRM is changing service management. Manufacturers, dealers, call centers, service networks, managed maintenance providers, and fleets are using the technology to improve asset utilization and performance.
The Decisiv Service Relationship Management solution is revolutionizing the way these and other companies are managing service events. With its capabilities, fleets, dealers and managed care providers are streamlining inspection, service, repair and breakdown event management capabilities.
Read Driving Asset Performance With SRM
Decisiv Service Relationship Management (SRM) is already the choice of major vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt, and Kenworth, as well as their dealers and call centers, service networks and managed maintenance providers, and a growing number of fleet customers. For information, visit www.decisiv.com
