Driving Asset Utilization & Performance
Revolutionize how your service supply chain for commercial assets communicates and collaborates. As the provider of Service Relationship Management (SRM) technology, Decisiv is driving unrivaled improvement in asset performance and utilization for commercial vehicle owners, service providers and manufacturers.
We’ve fundamentally changed service management forever. Here’s how one company is using SRM to its advantage:
Decisiv’s Service Relationship Management (SRM) platform’s ability to intelligently enable service management is the key to driving asset uptime and availability.
- 60% of the North American commercial vehicle market is relying on Decisiv to improve utilization and performance for over 4 million assets
- Over 12 million service and repair events have been managed using Decisiv SRM technology
- For owners, asset availability is up by more than 20%, triage time is down 70%, average repair time has dropped by 25%, and technician and shop productivity is up 30%
- For service providers, check-in time has dropped more than 75% and dwell time is down by over 20%, average diagnostic time has been cut by 71% and average repair time is 25% lower, all while lower costs, improved profitability and enhanced customer satisfaction are being driven by several benefits, including a 90% fix-it-right-the-first-time rate
Our ongoing investment in technology, engineering and services is driving improvement for asset owners, service providers and manufacturers. For example, our latest advancements include Explore, a new data analytics reporting solution and Fleet Mobile, an application for managing service and repair events in the office, around the yard or service bay, or on the road.
Decisiv continues to announce a wide range of new partnerships and integrations with OEM dealer and service networks, and maintenance software and diagnostic solution providers.
Decisiv SRM streamlines inspection, service, and repair and breakdown event management with its ability to initiate service requests and communicate estimates, approvals, and status updates during service events. Collaboration during service and repair events facilitates the exchange of in-context information, including asset service histories, warranty coverage, electronic inspection reports and preventive maintenance needs.
By providing real-time visibility into internal, external, and mobile service and repair events for all stakeholders in the service supply chain, Decisiv SRM technology addresses the 4 C’s critical to effective service event management:
- Connectivity that facilitates seamless data flow between assets, service points, OEMs and fleets
- Communication that enables contextual information sharing and collaboration at the point of service
- Control that provides tools to reduce risk, increase efficiency and improve decision-making, and
- Consistency across service networks and repair processes, including shared service histories, for real-time decision support and post-event reporting that drives accountability and process improvement
Those are all the reasons why there are an increasing number of SRM users who are using Decisiv SRM technology to improve asset performance across their commercial vehicle service ecosystems.
Visit www.decisiv.com
Decisiv Service Relationship Management (SRM) is already the choice of major vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt, and Kenworth, as well as their dealers and call centers, service networks and managed maintenance providers, and a growing number of fleet customers. For information, visit www.decisiv.com
