New Navistar Program for Dealers Attacks Repair Delays
Navistar International Corp. said it has put in place a program to ensure customers receive faster repair service at its dealerships that have met certain efficiency standards required in its new Diamond Edge Certified Program, which has been in development for several months.
The certification is earned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their truck diagnosed, repaired and back on the road, the truck maker announced in a release.
For instance, Navistar said the dealers must:
• Provide dedicated accelerated-service lanes where customers receive immediate vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival.
• Enroll new truck orders onto its OnCommand Connection remote diagnostics system and designate an OnCommand Connection service champion at each service location.
• Participate in a dealership-alliance inventory program to ensure common parts are readily available in dealer inventory.
