DDC FPO

In today's landscape of high customer expectations, evaluating your customer experience (CX) is crucial. Download this report to discover the challenges and opportunities in transportation and logistics CX, along with strategies for improving satisfaction, ROI, and the role of AI in boosting efficiency.

Discover why IBM i remains vital for modern enterprises: scalable, secure, and cost-effective. Explore common use cases, maintenance challenges, and strategies to maximize its potential. Download DDC’s guide to unlock your legacy system's full potential today! 

Program Aired: June 13, 2 p.m. ET Find out how modern customer service solutions can upgrade your business' operations. Donna Kintop, Head of Customer Care at DDC FPO, joins Transport Topics' Seth Clevenger for a special one-on-one conversation to discuss her experience building customer success strategies for countless transportation companies and offer her insight on customer service trends across the supply chain.

Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.    

Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.    

Technology is transforming the freight industry, accelerating the transition from manual processes to digital. And in a fiercely competitive landscape where every advantage matters, adopting innovation isn't merely beneficial – it's imperative. In this report, explore six strategies to supercharge your back office.     

Customer service that provides an ROI is crucial for long-term success, but new research found that 55% of organizations in the supply are unsure if their customer service drives ROI. In this report, learn how others in the industry plan to prioritize and improve customer service. 

Good labor is hard to find, and it’s only getting harder. Recent research sponsored by DDC FPO determined how labor, skill, and work ethic shortages – particularly in customer service and inside sales roles – impact carriers and third-party logistics providers.