The Amerit Way: A Customer Focused Approach to Fleet Maintenance

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit provides comprehensive, tailored maintenance solutions for heavy-duty, medium-duty, light-duty vehicles, material handling equipment, aerial equipment, electric vehicles and electric vehicle chargers. 

Amerit's strong commitment to responsiveness, reliability, and professionalism stems from its core values of a customer-focused approach, fully customizable solutions, and dedicated service teams committed to excellence. Managing operations the Amerit Way reflects their focus on delivering exceptional, personalized service to keep customers' fleets rolling. 

This Amerit Way:

Dedicated, customer-focused team

• The first tenant of The Amerit Way is to provide a vertically integrated team that is obsessively focused on only one customer’s needs and success. This highly responsive team guarantees reduced downtime by tailoring technicians and operations schedules to seamlessly fit customer needs. Top to bottom, this team is entirely devoted to, and focused on, the customer’s success. 
• Technicians are trained to handle specialized equipment and assets with precision and customized care. The team is built around the specific skill sets required for each fleet, ensuring expert maintenance and comprehensive, top-tier service tailored to every need.
• These dedicated technicians become well-acquainted with each fleet’s vehicles, maintenance history, and recurring issues, allowing them to diagnose and resolve problems more efficiently.

Truly customized solutions

Before Amerit’s expert new customer integration team onboards a new customer, they begin by thoroughly understanding each fleet's needs, identifying gaps in services, and determining what’s vital to keep assets at peak performance. For highly specialized assets, they either train their technicians or manage the service within their vendor network, ensuring it remains within their control and quality expectations.

A team is then assembled and deployed, customized to these specific needs, whether through onsite garages or mobile service centers, day or night, anywhere across the country.

Extreme customer focus

Every fleet has unique KPIs, budgetary restrictions, and maintenance emergencies, which is why Amerit works with its customers to develop the right playbook to meet the specific needs of their customers. The playbook allows the Amerit team to quickly and efficiently standardize processes, billing, scheduling, and reporting across all locations throughout the region or country. 

In addition to their playbook, Amerit provides regular KPI tracking and reporting, obsessively focusing on meeting and exceeding expectations, ensuring consistent, outstanding and unrivaled quality of services wherever the assets are located, nationwide.

Consistently strong performance

Amerit guarantees outstanding performance by providing round-the-clock support from skilled technicians. Their commitment to extreme customer focus is also evident through direct communication with customers in collecting monthly feedback on services and account reviews. Amerit's current customer satisfaction rating is an impressive 4.5/5 star rating with top scores in quality, communication and personnel. 

Excellence is one of Amerit’s core values, driving them to uphold a higher standard of service, repair quality, timeliness, and responsiveness. This commitment ensures that every customer experience exceeds expectations.

In summary, the Amerit Way is defined by a strong commitment to customer focus, customizable solutions, and dedicated service teams, all aimed at helping customers improve fleet efficiency, reduce downtime, and keep vehicles where they belong—on the road.

 For more information, please visit: ameritfleetsolutions.com

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About Amerit Fleet Solutions

Amerit’s trusted and respected team of fleet maintenance professionals leverage a nationwide infrastructure paired with electric and alternative fuel expertise, to provide custom-built maintenance programs to fleets across the country. Our team of highly skilled technicians and managers provide maintenance and repair programs for over 285,000 assets to improve clients’ fleet uptime, safety, and reliability. Amerit’s comprehensive and innovative service solutions, paired with a customized approach driven by core values of partnership and integrity, delivery peace-of-mind to customers while keeping their assets on the road, anywhere across the country. For more information, please visit www.ameritfleetsolutions.com

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