E-Commerce Opens Doors For Technology-Savvy Carriers
Although trucking will always be more about moving freight than shuffling electrons, carriers are using technologies spawned by electronic commerce to slash operating costs and boost customer service.
Advances in Internet use are having a great effect in helping carriers save money and operate more efficiently. They also have allowed faster reporting of such data as the location and status of cargo, as trucking leaders seek a role in shaping the vibrant online marketplace.
Having the latest technology is no panacea for trucking companies, but it can be used to remove inefficiencies in freight transportation, trucking officials noted.
For the full story, see the Jan. 24 print edition of Transport Topics. Subscribe today.
 |  Michael James - Transport Topics |
| Internet sites for busines-to-business commerce need trucking companies to haul the products they sell. |
Many carriers are reluctant to talk about their investment in information technology. However, they have high hopes it will lower costs by reducing the staff needed to handle transactions with their customers.
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