Perspective: Getting End Point Security Right

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Cybercriminals targeting today’s supply chain enjoy a smorgasbord of opportunities to crack into companies’ data. Every in-cab computer and shipping container sensor serves as a gateway — or, more specifically, a connected “end point” — into an increasingly complex device network that keeps the logistics industry moving. While these innovations are designed to drive efficiency, insight and responsiveness, this tech boom is a double-edged sword for companies.

In this new landscape, securing logistics end points is no longer just an IT concern — it’s a critical business imperative that demands the same attention as safeguarding physical cargo.

End Points Can Become Entry Points

End points are network-connected devices ranging from staff mobile devices to GPS trackers. In logistics, they also include devices such as bar code scanners, robotic picking systems and embedded sensors.

End points offer newfound productivity by addressing potential issues — such as delays, spoilage or theft — before they escalate. Also, cloud-based supply chain management systems offer a centralized platform for coordinating activities and synchronizing communication — all good things.

But, there’s a problem: End points, if not properly protected, can become entry points. And outdated software, motivated hackers and human error are among the top threats to security.

Hackers Are Active and Motivated

Statistics show that protecting end points is no mean feat. According to Hexnode research, four out of 10 logistics organizations are ill-prepared for cyberattacks and, worse still, one-third fell victim to cyberattacks in the past year. This is because more end points are coming online, logistics is increasingly lucrative, and hackers are more active after the pandemic.

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Pavithran 

Think about it — essentially every node in the supply chain is now a connected, potential entry point for cyberthreats, data breaches and disruptions. Moreover, the logistics industry is particularly vulnerable because of its reliance on legacy systems, adoption of remote monitoring and control systems, and generally lower awareness of cyberthreats compared with other sectors.

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If devices aren’t up to date with the latest software and communications aren’t protected, bad actors can easily infect end points via phishing emails, malicious websites and software vulnerabilities. Once inside, hackers can lock individual devices or entire networks, demanding a ransom for their release. The consequences can be devastating.

Take the case of freight forwarder Expeditors International. More than a year after a ransomware attack paralyzed their global operations for several days, the company still was embroiled in legal battles with long-standing customers over delays and lost business. In its annual report, Expeditors said the cyberattack cost the company almost $50 million.

The financial motive for bad actors is clear, and attacks are increasing. Therefore, it’s up to logistics firms to adapt their strategies and fight back.

Protecting End Points Matters More Than Ever

Companies must respond swiftly and decisively, starting with distinguishing between simple end point malfunctions (physical damage, low battery, glitches) and serious issues (compromised firmware, malware, intentional tampering). This knowledge informs whether to update a device or overhaul the network. For the latter, a cyber incident response plan is crucial for handling potentially catastrophic events and outlining steps to identify, contain and isolate threats.

Of course, companies shouldn’t overlook the basics. This requires a holistic approach to digital security with strong access controls, regular security audits and rigorous patch management across connections. Equally important is investing in regular training for employees, as human error remains a significant vulnerability.

Mobile device management platforms can help address these needs by unifying multiple end points and restricting devices to specific apps, thereby preventing dangerous or irrelevant browsing. Advanced solutions not only enhance security but also enable features such as real-time tracking and remote troubleshooting, which can help quickly identify and respond to incidents.

Successful companies will view this exercise not as a burden but as an advantage. By securing end points with the same vigilance applied to physical assets, logistics firms can harness the full potential of those end points while safeguarding operations, data and customer trust. Well-protected end points aren’t just a safety measure in today’s connected context — they’re a competitive edge.

Apu Pavithran, CEO and founder of Hexnode, is an advocate for IT governance and information security management.