Pilot’s Haslam: Changes Will Prevent Fuel Rebate Problems

Pilot Flying J CEO Jimmy Haslam said Sept. 30 that his company has instituted practices to prevent fuel-rebate discrepancies in response to revelations that the truck-stop chain short-changed some trucking company customers.

Pilot has switched customers’ accounts to electronic rebate calculation, suspended some sales staff and created a “compliance advisory committee” that includes outside experts, Haslam said.

Haslam gave his remarks at Pilot’s Knoxville, Tenn., headquarters. He read from a prepared statement and did not answer any questions from members of the media.

More than 20 trucking companies have sued to recover their rebates since an April raid by federal officers investigating rebate fraud allegations.

“Since April 15, we have done our best to investigate the allegations made against some members of our diesel fuel sales team, to identify any wrongdoing and to assure our customers that we will not tolerate that kind of behavior anywhere in our company and we will make right 100% of any errors we discover,” Haslam said in his statement.