2024 Customer Service Trends in the Supply Chain
In today's landscape of high customer expectations, evaluating your customer experience (CX) is crucial. Download this report to discover the challenges and opportunities in transportation and logistics CX, along with strategies for improving satisfaction, ROI, and the role of AI in boosting efficiency.
September 1, 2024The Complete Guide to IBM i
Discover why IBM i remains vital for modern enterprises: scalable, secure, and cost-effective. Explore common use cases, maintenance challenges, and strategies to maximize its potential. Download DDC’s guide to unlock your legacy system's full potential today!
August 1, 2024Elevating Customer Service in the Supply Chain
Program Aired: June 13, 2 p.m. ET Find out how modern customer service solutions can upgrade your business' operations. Donna Kintop, Head of Customer Care at DDC FPO, joins Transport Topics' Seth Clevenger for a special one-on-one conversation to discuss her experience building customer success strategies for countless transportation companies and offer her insight on customer service trends across the supply chain.
June 13, 2024CX is Mission-Critical
Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.
June 1, 2024CX is Mission-Critical
Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement.
May 1, 2024Enhancing Customer Service in Supply Chain
Customer service that provides an ROI is crucial for long-term success, but new research found that 55% of organizations in the supply are unsure if their customer service drives ROI. In this report, learn how others in the industry plan to prioritize and improve customer service.
August 1, 2023Why Anonymity Matters
A common concern shared by prospective WorkHound customers is that an anonymous outlet will only lead to negative feedback. In this eBook, we examine the reality behind anonymous feedback, the value of anonymity, and how anonymous feedback can improve company culture.
September 1, 2022Guide To Raising Labor Rates In A Heavy-Duty Repair Shop
You’ll learn what impacts your labor rate and what factors you need to consider when raising it. You’ll also learn how to raise that rate—and the right way to communicate that raise to customers.
August 1, 20222nd Annual Fleet Management Benchmark Strategies
Join Descartes’ fleet experts for the highlights and findings from our second annual benchmark study. Learn how forward-thinking organizations are recognizing the evolving role and value of the fleet to differentiate their brand, enhance customer service, drive growth and bolster the bottom line.
October 17, 20193 Easy Ways to Pull Ahead of Your Competition
Ever wonder what other fleets are doing to be successful? We talked to some of our safest and most productive customers to see what they’re doing differently. Join this session to hear how industry leaders have driven measurable impact through new, easy-to-deploy programs, and how you can use those same strategies for your fleet operations.
March 28, 2019