Final mile delivery, also known as last mile delivery, is the last step of the product's journey. It is the point at which the good is finally delivered to the end customer.
The final mile is key to achieving high customer satisfaction but is often the most time-consuming and costly stage of the entire shipping process. This is the most critical step in the delivery process, and the one that businesses want to ensure is as quick and efficient as possible. This is to keep up with the continually increasing consumer demand for speedy shipping, especially in e-commerce, food, and retail industries.
It also happens to be the most expensive leg of the journey that goods take to reach their ultimate destination.
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