Mack Adds Digital Feature to Roadside Assistance Service
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Mack Trucks announced it added a digital tracking feature to expand its Mack OneCall 24/7 roadside assistance service and support offered through the Mack Uptime Center.
The expanded OneCall service features faster dispatching, which reduces wait time by offering an improved estimate time of arrival for roadside assistance providers through a digital platform. It also improves visibility and live tracking by allowing customers to see exactly when roadside assistance will arrive via an interactive map, similar to ride-sharing applications, according to Greensboro, N.C.-based Mack, a unit of Volvo Group.
The expanded service also reduces additional phone calls as it enables customers to communicate and receive status updates directly via text messages, the truck maker noted.
“Mack remains committed to simplifying the customer experience, while allowing fleets to be more efficient,” David Pardue, vice president of connected solutions for Mack, said in a release. — Transport Topics
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